Support
Frequently asked questions
Straight answers about isolation, trials, team access, billing, and security.
- Isolation & security
- Trials & billing
- Team access
- GST & accounting
Arqemate is a multi-tenant construction ERP SaaS for contractors—company workspaces, projects, organization structure, team access, and plan entitlements with strong tenant isolation.
Every record is scoped by tenantId. APIs and UI loaders resolve your active membership and refuse cross-tenant reads or writes.
Yes. New workspaces start on the Starter plan with a trial subscription so you can create projects and org structure within starter limits.
Owners and admins can invite members by email with a role. Invitees sign in and accept a token. Pending invites and user limits follow your plan.
Yes. Arqemate includes fiscal-year setup, GSTIN and state-code fields for Indian multi-entity firms, and accounting capabilities according to your subscription plan.
Application data lives in MongoDB (Atlas in production). Authentication uses Better Auth. Production deployments use your configured Atlas, Redis, and object storage.
Platform admins must create a time-bound support access grant. Access is audited and does not automatically open financial ledgers.
Use the Contact page. Enterprise covers larger user, entity, and project limits with custom commercial terms.
Yes. Owners and admins can upgrade to Growth from Billing in the app. Razorpay Subscriptions handle recurring INR charges; Enterprise remains contact-sales.
The product is designed with Indian multi-entity contractors in mind (GSTIN fields, state codes). Deployment is cloud-agnostic via your own infrastructure credentials.